Refund Policy

1. Our Guarantee

We want you to be completely satisfied with Stratus. If for any reason you are not happy with your purchase within the first 30 days, we will issue a full refund — no questions asked, no hassle.

We believe in the value of our product and want you to feel confident in your investment. Our 30-day guarantee reflects our commitment to your satisfaction.

2. Eligibility for Refund

You are eligible for a full refund if:

• ▸Your refund request is submitted within 30 days of your original purchase date
• ▸You purchased directly through our official website (stratus.homes)
• ▸Your account has not been suspended for violation of our Terms of Service

3. How to Request a Refund

To request a refund, simply contact us using one of the following methods:

We will process your refund request within 3 business days of receiving your email.

4. Refund Processing

Refunds are issued to the original payment method used at purchase. Processing times may vary depending on your bank or payment provider.

5. After a Refund

Once a refund is processed:

• ▸Your lifetime access to Stratus will be deactivated
• ▸Your account data will be retained for 30 days before deletion (in case you change your mind)
• ▸You may re-purchase Stratus at any time at the current price
• ▸Your diagnostic reports can be downloaded as PDF before access is removed

6. Exceptions

Refunds will not be issued in the following circumstances:

• ✕Refund requests submitted more than 30 days after the original purchase date
• ✕Accounts suspended due to violation of our Terms of Service
• ✕Fraudulent purchase attempts

7. Consumer Rights

If you are located in the European Union, you may have additional rights under EU consumer protection law, including a 14-day right of withdrawal from the date of purchase. Our 30-day guarantee exceeds this statutory requirement.

For UK customers, your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.

8. Contact